Refund Policy
Last updated: August 17, 2026
100-day trial
You have 100 days from delivery to return your Nordvik product for a full refund — even if you have cooked with it. You cannot judge a pan without using it, so we do not require the item to be unused.
How to start a return
Email support@nordvik-kitchen.com with your order number and the reason for the return. We will reply within 24 hours with return instructions and an address. Please do not send anything back before you hear from us — unauthorized returns cannot be processed.
Return shipping
- Defective, damaged, or wrong item: we cover return shipping and send a replacement or full refund, your choice.
- Change of mind: the customer covers return shipping. We recommend a tracked service.
Refunds
Once we receive and inspect your return, we issue the refund to your original payment method within 3 business days. Your bank or card issuer may take an additional 5–10 business days to post it.
Damaged in transit
Inspect your order on arrival. If anything arrived damaged, email us photos within 7 days of delivery and we will make it right immediately.
Exchanges
The fastest way to exchange for a different size is to return the original for a refund and place a new order.
Non-returnable items
Gift cards and free promotional gifts have no standalone refund value. If a free gift was included with a returned order, please return it with the product.
Questions
Email support@nordvik-kitchen.com — we reply within 24 hours, Monday through Friday.